• Wed. Jan 26th, 2022

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Want Great Customer Service – These 5 Tips Will Help

Customer service matters and good service will help you succeed in business. The customer may not always be right, but the customer should be respected and appreciated.

Two African American Women Shoppers and the words "Want Great Customer Service - These 5 Tips Will Help"

Customer service matters so make yours great.

It is magnificent to learn great customer service leads to great and loyal customers no matter what the business. When people think of customer service often they think of the section of the department store where one goes to return broken appliances or unwanted holiday gifts. That is part of customer service, but not all of it.

Customer service means every interaction you have with customers. This includes when they buy your products, read your blog, seek your medical advice or ask for your legal opinion. Customer service consists of each and every interaction a business owner has with a customer or potential customer.


Want to read more about succeeding as an entrepreneur? Check out:

Be Thankful for Your Business – It Provides Jobs — Even if you a solo operation with no employees, your business decisions matter far and beyond your business. Click here to read more. 

and

 Customer Service Matters, So Make Yours Excellent – Customers help make your business go around so treat them right! Click here to read more.

Also, check out our Confidence Tip of the Day YouTube channel for hundreds of videos on creating the confidence you need to succeed.


When customers are shown the appropriate amount of appreciation and the right kind of appreciation they are well, appreciative. There are five hallmarks of great customer service:

1.     Answer Phone – don’t make your customers wait, answer the phone on the first ring. When calls are answered quickly, it shows customers that you are grateful for their business and will be responsive to their requests.

text book - great customer service leads to great and loyal customers

2.     Return Calls – return calls from your customers in a timely manner, 24 hours or less unless the call is received over the weekend or on a major holiday. Customers understand that sometimes calls cannot be answered, but they do not understand when calls are not returned in a timely manner.

3.     Answer Emails – answer emails from customers or readers in a timely manner, answer telephone calls, and respond accordingly. In today’s electronic society, more and more communication takes place by email and customers increasingly email companies.

4.     Solve the Problem – do not put customers off, do something to actually solve their problems. It is tempting to put customers off or to try to trick them, but it is better to actually solve the problem.

5.     Under Promise and Over Deliver – when it comes to giving your word to customers, always under-promise and over-deliver.  After all, customers are happy when you deliver more than promised or faster than promised.

It is important for you to do whatever you can to show your customers, readers, clients, and patients good customer service.  When customers know that you appreciate them and care for them, they are more likely to remain loyal and to refer others to you. Take time today to put these customer service tips into practice in your business.

In conclusion, it is magnificent to learn great customer service leads to great customers no matter what the business. So, the question for you this magnificent day is what can you do today to kick up your customer service so that you can build loyal customers?

16 thoughts on “Want Great Customer Service – These 5 Tips Will Help”
  1. I have always thought that if everyone had to work as a customer service agent for 6 months, they would be more patient and kind to the agent and would get better results.

  2. As a small business, these are so important! I see a lot of small businesses who don’t do these things, and it is a turnoff as a customer.

  3. I really enjoyed this post, thanks for sharing these tips.

  4. These are all great tips. Answering the phone on the first ring makes a great impression

  5. Answering phones is always a good one. I hate it when I phone a company and have to wait for ages to be spoken to.

  6. This will really help a lot whos work need to have great customer service! Such a really great tips !

  7. These are all really great tips! I can relate to this, Thank you for sharing this to us!

  8. My job relies on good customer service. Helping a customer makes us as happy as the customer receiving the help/getting question answered/etc. Thanks for sharing!

  9. Customer service can really make or break a business, something can wrong and it is all about how the company deals with it, rather than the issue itself for me.

  10. Yes I am big on customer service when dealing with a company. If they don’t have it, I probably won’t shop there again.

  11. Great tips. I wish a lot of businesses would follow these practices.

  12. These are great tips! I especially love the one that says to underpromise and overdeliver! Too many people try to get by with doing very little and expecting a lot. Great tips!

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