• Sat. Jan 29th, 2022

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Drawing Inspiration to Give Great Customer Service

go big for customer service

 

There comes a time in every entrepreneur’s life that she begins drawing inspiration to take action now and find a way to provide good customer service. By drawing inspiration from creative places entrepreneurs can find ways to give great customer service and get great customers in return.

When it comes to satisfying customers – go big, period.

I know everyone has heard the expression, “go big or go home.” But I don’t believe in or options. For me, the expression is, “go big, period.” When it comes to satisfying your customers, you must go big. No matter what business you are in, the goal should be to exceed customer expectations, not to merely meet them. No matter what your business, do excellent work for your customers.

It is important to realize that customer service does not start when you get your first customer. Indeed, you must think about how to provide excellent customer service before you open your business for the first time. When you are developing your business plan and developing strategies for pricing, location and suppliers, be careful to create a plan for satisfying customers as well. Your customers should never be seen as an afterthought, nuisance or interference. After all, it is customers who purchase your goods and services. Customers who bring income to your business. Customers determine if you operate at a profit or a loss. When it comes to satisfying them, go big.

It is not enough to compete merely by price. After all, if all you have to offer your customers is a low price, you will be put out of business by a competitor with a larger pocket who can operate at a loss long enough to put you out of business. When it comes to satisfying customers, think of things you can do that do not needlessly diminish your profit. There are many things you can do to provide service that will please your customers. Think about the following:

  • would you customers like the convenience of you opening an hour earlier or staying open an hour later
  • do your customers desire the ability to speak with you via email
  • will social media channels enable your customers to get to know you better
  • are you able to allow customers to make request know online after traditional office hours
  • will open house opportunities meet customer needs

 

All of the ideas listed above enable you to provide quality customer service without lowering the prices offered for your products and services. It doesn’t matter if your business is a retail store, nail salon or doctor’s office. Customers appreciate good service and indeed customers are often willing to pay more money for good service. Do not be afraid to go big and offer excellent custom service to you clients in order to win their favor, support and continued business.

When I worked as an attorney, I worked hard  and I worked smart in order to help my clients get the results they desired. It was not enough just to win the case. I wanted them to feel good about their involvement in the legal process. I made sure to speak to them in English and not legalese. I worked hard to make sure they felt as if their fight were my own and that I was devoting all my energies and power towards achieving the results they desired.

In my work as a business consultant ,I continued the pattern of finding ways to exceed client expectations. For some of my clients, that meant surprising them with an extra service package. For other clients, it meant providing e-books and multimedia presentations instead or mere Word documents. It meant connecting clients with others who can help meet their needs even if those others were my direct competitors.

 

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23 thoughts on “Drawing Inspiration to Give Great Customer Service”
  1. It is important for companies to realize that customers are the reason they have a continued business. Customers pay the bills and make the business possible.

  2. Love to read your post! If only more companies gave the same considerations to customer service that you do.

  3. When it comes to dealing with the public, having great customer service is so important.

  4. I always try to provide my readers with an easy way to contact me. I think great customer service and communication is key.

  5. I can attest to the fact good customer service goes a long way, especially over pricing. There are stores in my area that have very good prices, but I will choose the store with the better customer service over the lower prices.

  6. Customer service is so important. For me the biggest thing I need is friendly, helpful people! I’m willing to pay higher prices for that!

  7. I have worked in customer service before. I always tried to have a positive attitude with the customers. A positive experience will always stand out in the customers mind.

  8. It is so important for a business to have good customer service. I never want to recommend a place to someone if I have had a bad experience.

  9. You made some great points. Customer service is so very important, everyone should realize just how important it really truly is.

  10. This is a fantastic post- great customer service is essential. I’ve worked in the customer service industry and it is challenging but vital.

  11. It is all about hard work and showing the clients you are willing to do this. It is great to read how passionate you are.

  12. I learned from a young age to respect others and be kind. I carried this over when I worked in customer service. it served me well.

  13. This is a great post. I am a firm believer that if you treat your customers right they will keep coming back.

  14. I feel like we do this when it comes to PR reps all the time. Satisfy them all the way. No halfway doing your job and no thinking that they will do more than you should for them since they are your client basically.

  15. I think everyone has worked customer service at one time or another. I totally agree that you have to go big period to satisfy them. That’s how you keep them coming back.

  16. Customer service some places is definitely not up to par. You have the right idea for what is supposed to go on. Helping the customer as much as you can 🙂

  17. This is so true. I think that so many companies now a days expect the customer to bend over backwards for them and customer service has all but dissipated. It would be nice if more companies would think about their customers

  18. This is the exact right attitude to have. There is something to be said for someone that is focused on customer service. I think if you are kind of others for the most part they are kind back. And those that are not are not worth keeping in the first place.

  19. I love this post. It is so true that you need to go big. Customers will remember that and refer more people your way.

  20. I love your attitude! It’s true you can’t start being who you say you want to be after it happens you have to that person already

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