Take Action Now
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The customer may not always be right, but treat the customer with respect and courtesy.
Another expression that almost everyone has heard is “the customer is always right.” I have never believed that expression to be true. I have been an entrepreneur for decades. As a result I have seen customers up close and personal in many different circumstances.
As an entrepreneur, I have had customers do the following:
- look up my home address and come to my home at 11 pm to request changes be made on a project
- refuse to pay the balance due after winning their criminal case because I made the win look too easy
- lie about the behavior of employees in order to have employees fired for not violating company policy
- request judges not allow me to be removed from their cases when I would not request men who were not biological fathers pay additional child support
In all these cases, the customers were not right. In fact, they were far from right. To the contrary, they were wrong, very wrong. However, I still treated each of these customers with courtesy and respect. The clients who came to my home at 11pm was advised that I only discussed business during business hours which were 9 am to 9 pm and that their behavior was inappropriate. They were not invited into my home and when we met at the office the next day, they apologized for their behavior and happily agreed to pay a considerable increase in fees for the changes made. The other offending clients listed above were similarly talked with, reasoned with and the offending behavior changed so that we could work together in mutually beneficial manners.
In your business dealings, how would things change if instead of making “the customer is always right” your guiding principle, you instead acted as if customers should be treated with courtesy and respect. It is possible to give a customer excellent service even if the customer is wrong. When you realize that customers can be wrong, then you realize you can educate customers and by doing so, satisfy them. In the end, the important thing is to make customers feel appreciated and valued. When looking at customer service policies, the customer doesn’t always have to be right, but look for ways to leave them satisfied.
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If you would like to read more articles about how to take action now and succeed, check out the following:
Make a Plan, Get TAN Now – Take Action Now
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Need Help to Take Action Now – Channel a Superhero!
Take a moment now to look at the actions of people you know who are able to get things done. Look at the people you know who are accomplishing things and succeeding at what they attempt. You will notice without exception, that these people are people who do more than talk, they take action now. Action is the key to their success. Adults who want to succeed move past mere conversation and take action now. Almost all of us have a friend, co-worker or character in entertainment that embodies all the bravery and confidence we wish we had. These are the women who defy time, logic and maybe even gravity in pursuit of their goals. Click here to read more.
Want to Be Happier When Things Are Rough – Take Action Now
If you want to be happier when things are rough, take action now to get things done. You cannot let the trials and tribulations of life keep you from doing the things you need to do in order to succeed. There will always be problems, there will always be reasons to let fear and depression paralyze you. Don’t let it, instead, take action now, especially if things are rough and you will be happier. Click here to read more.
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Great info. I actually just posted a very similar article on my blog about how just meeting expectations isn’t enough. Customers need to be surprised and wowed to make you memorable, and this is especially important for me.